T’s & C’s

SHIPPING AND RETURNS

SHIPPING POLICY

What are you working hours?
Our working hours are 9am to 4pm on Monday to Friday.

How will my order be delivered?
If you live in South Africa, your order will be delivered via a door-to-door courier service. Please make sure there is someone at your address between 8am and 5am Monday to Friday.

REFUND POLICY

Exchanges and Refunds

• We hope that you will be satisfied with any purchases made on our online store or offline via email.
• However, if for any reason you are not completely satisfied, please notify us within 5 days of your receipt of goods. Please send us a picture with your request to: [email protected]
• We do not offer a refund, exchange or replacement on any products returned, unless they are in their original, unopened, unused and undamaged condition.
• Should an exchange or refund be requested, you will be liable for the courier costs incurred. Ant surplus funds will be allocated in the form of a cash discount for our online store.
• We will consider the condition of the goods being returned before making a refund or exchange.
• We do not issue refunds on any products that have been open or used.

We will always try our best to assist with refunds where necessary.

Thank you for shopping with us.